This standard specifies the minimum requirements for acceptable practices relating to
business conduct, physical facilities, vehicle fleet, personnel, customer guidance, contractual
agreements, documentation, and handling of complaints for short-term vehicle rental
operations.
This standard applies only to motor vehicles that are classified as rentals and include motor
cars, station wagons, vans, sports utility vehicles (SUVs), motorcycles, scooters and fourwheel-
drive vehicles.
This standard does not apply to rental operations offering car rentals for commercial use,
long-term lease or taxi hire services.
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